Basic Approach to Quality Management

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Fundamentals of quality management:
#1 the Customer establishes the definition of quality
#2 if measurements are not performed then improvements cannot be made
#3 do it right the first time

The simplified approach to Quality:

• say what you do and do what you say;

• write down the important functions, match the spec to the task and organize your system to achieve quality;

• make instructions available to Operators, keep the instructions up-to-date and maintain necessary records of activities;

• define a quality policy, provide a vision and demonstrate commitment;

• establish the responsibility for providing quality products and services and keep everyone informed;

• define and measure important product, process and service characteristics against requirements;

• collect information, determine its meaning and make improvements;

• when the product can't be checked then check the process to ensure it remains capable;

• create and maintain a satisfactory workplace, prepare people for the job and provide resources for the system;

• determine process functions and interactions ahead of time, then control the processes;

• clearly understand Customer requirements, make sure the requirements can be met, keep the Customer informed and track Customer satisfaction;

• know what you are designing and create a design plan, identify measures for the success of the plan and review the design as it progresses, verify the design does what it has promised and control changes;

• identify good and bad items, preserve good items, keep bad items away from good items and determine what to do with bad items;

• keep track of delivered products and services and ship only what was ordered; know what you need to purchase and check-out your Suppliers;

• control Customer property to prevent damage;

• control and maintain necessary measurement and test equipment and use the equipment in the appropriate work environment;

• examine internal operations and report the results to management;

• determine the root cause of problems, fix the cause of the problem and verify the corrections are permanent; practice, practice, practice continuous improvement

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