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Fundamentals of quality management:
#1 the Customer establishes the definition of quality
#2 if measurements are not performed then improvements cannot be made
#3 do it right the first time
write down the important functions, match the spec to the task
and organize your system to achieve quality;
make instructions available to Operators, keep the instructions
up-to-date and maintain necessary records of activities;
define a quality policy, provide a vision and demonstrate commitment;
establish the responsibility for providing quality products and
services and keep everyone informed;
define and measure important product, process and service
characteristics against requirements;
collect information, determine its meaning and make
improvements;
when the product can't be checked then check the process to
ensure it remains capable;
create and maintain a satisfactory workplace, prepare people
for the job and provide resources for the system;
determine process functions and interactions ahead of time,
then control the processes;
clearly understand Customer requirements, make sure the
requirements can be met, keep the Customer informed and track Customer satisfaction;
know what you are designing and create a design plan, identify
measures for the success of the plan and review the design as it progresses,
verify the design does what it has promised and control changes;
identify good and bad items, preserve good items, keep bad
items away from good items and determine what to do with bad items;
keep track of delivered products and services and ship only
what was ordered; know what you need to purchase and check-out your Suppliers;
control Customer property to prevent damage;
control and maintain necessary measurement and test equipment
and use the equipment in the appropriate work environment;
examine internal operations and report the results to management;
determine the root cause of problems, fix the cause of the
problem and verify the corrections are permanent;
practice, practice, practice continuous improvement
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infrastructure that focuses on customer satisfaction,
continuous improvement and desirable cost savings. Visit
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We can interact with you during your office hours Monday through Friday except holidays.
At-PQC™
JnF Specialties, LLC
664 Greenscape Lane
Colorado Springs, Colorado 80916
Cell Phone Support: (719) 649-4242
Fax: (719) 573-4205
Email Us at:
Send an email to request next-day support or call our helpline at 719-649-4242 during your office hours Mon - Fri except holidays.