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Fundamentals of quality management:
#1 the Customer establishes the definition of quality
#2 if measurements are not performed then improvements cannot be made
#3 do it right the first time
write down the important functions, match the spec to the task and organize your system to achieve quality;
make instructions available to Operators, keep the instructions up-to-date and maintain necessary records of activities;
define a quality policy, provide a vision and demonstrate commitment;
establish the responsibility for providing quality products and services and keep everyone informed;
define and measure important product, process and service characteristics against requirements;
collect information, determine its meaning and make improvements;
when the product can't be checked then check the process to ensure it remains capable;
create and maintain a satisfactory workplace, prepare people for the job and provide resources for the system;
determine process functions and interactions ahead of time, then control the processes;
clearly understand Customer requirements, make sure the requirements can be met, keep the Customer informed and track Customer satisfaction;
know what you are designing and create a design plan, identify measures for the success of the plan and review the design as it progresses, verify the design does what it has promised and control changes;
identify good and bad items, preserve good items, keep bad items away from good items and determine what to do with bad items;
keep track of delivered products and services and ship only what was ordered; know what you need to purchase and check-out your Suppliers;
control Customer property to prevent damage;
control and maintain necessary measurement and test equipment and use the equipment in the appropriate work environment;
examine internal operations and report the results to management;
determine the root cause of problems, fix the cause of the problem and verify the corrections are permanent; practice, practice, practice continuous improvement
Quality Management
Quality management is defined as all activities that determine the quality policies, objectives and responsibilities. These activities are implemented through quality planning, quality control and quality improvement.
Quality Planning
Actions that establish quality objectives and quality requirements.
Quality Control
Actions performed to ensure the quality of product, service or process.
Quality Improvement
Actions taken throughout the business to increase the effectiveness and efficiency of processes to provide added benefits to both the business and its Customers.
Meeting Key Requirements
The Company will employ in-process and end-of-process measurements to maintain support process performance to ensure results that will meet operational and Customer requirements. These measurements will be reviewed at staff and departmental meetings, and to ensure effectiveness, they will be analyzed relative to an expected performance level. Areas of concern and negative deviations will be addressed and improved as required by the process owners and department teams through the corrective action process. Support process owners and cross-functional process improvement teams will use the Process Evaluation and Improvement Process to evaluate and improve performance. Inputs to the evaluation will include:
ALTERNATIVE TRAINING AND EDUCATION COUNCIL TECHNOLOGY, INCLUDING COMPUTER AIDED ENGINEERING (CAE) AND COMPUTER INTEGRATED MANUFACTURING (CIM), WHICH IS CONSIDERED INDIVIDUALLY AND ON AN AS-NEEDED BASIS
BENCHMARKING
CHANGES IN BUSINESS NEEDS AND DIRECTIONS
EMPLOYEE INPUT (IDEAS, TEAMS, OPEN-DOOR POLICY) EXTERNAL AND INTERNAL CUSTOMER INFORMATION GATHERED THROUGH CUSTOMER RATINGS, SURVEYS, CAR'S AND EMPLOYEE IDEAS PROGRAMS
GOVERNMENT REGULATIONS
PERFORMANCE TRENDS IN KEY MEASURES
PROCESS ANALYSIS AND RESEARCH INCLUDING MAPPING AND FLOWCHARTING
QUALITY LEADERSHIP PROCESS/FEEDBACK
Hope this information helps your project.
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Compatibility Guaranteed!
If you cannot edit our document(s) in your MS Word, Excel or Visio program we will fix it or refund your purchase.
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Toolbox to find a quality control plan that will
help you achieve an effective and efficient business
infrastructure that focuses on customer satisfaction,
continuous improvement and desirable cost savings. Visit
with us today for comprehensive assistance in developing
or choosing the right quality control plan for your business.
Click here to visit our extensive selection of quality control plans, policies, procedures and forms or
click here for help with where-to-start.
We can help you with your project during your office hours.
At-PQC™
JnF Specialties, LLC
664 Greenscape Lane
Colorado Springs, Colorado 80916
Cell-Phone Support: (719) 649-4242 [6:00am to 6:00pm MT 7-days-a-week]
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